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CRM Management Software


Siebel CRM Solutions

www: http://www.siebel.com/products/index.shtm

Selected Features Siebel CRM Solutions
Architecture
Supported Servers 
Unix ServerY
Linux ServerY
Windows 2000/XP ServerY
Macintosh OS ServerY
Supported Clients 
Unix ClientY
Linux ClientY
Windows 2000/XP ClientY
Windows 98/ME ClientY
Macintosh OS ClientY
Database Support 
OracleY
MS SQL ServerY
MySQLY
Selected Features Siebel CRM Solutions
DB2Y
Database IncludedY
External API Support 
C/C++/C#Y
PerlY
JavaY
PHPY
Web Services SupportY
Time in Production
Product TypeEPRM
Modules and Basic Functions
Customer Support and Helpdesk AutomationY
Remote Control TroubleshootingN
Marketing Campaign ManagementY
Sales Force AutomationY
Selected Features Siebel CRM Solutions
Installed Software Asset Tracking ( Audit installed software and hardware)N
Chat ModuleY
Allows multiple users to join one chatY
Appends chat session text into support ticketY
Broadcast message to everyoneY
Calendar for meetings and eventsY
Allows booking of meeting roomsY
Invites people to the meeting by emailY
Distinguishes between required and optional attendeesY
Can warn administrator if required attendee is unavailableY
Integration/Import
LDAP / MS Active Directory IntegrationY
Look and feel customization to match websiteY
Supports customer-specific brandingN
Import/export external file formats 
Selected Features Siebel CRM Solutions
XMLY
Tab-delimited ASCIIN
SpreadsheetY
Synchronization with MS OutlookY
Synchronization with MS Outlook ContactsY
Synchronization with MS Outlook CalendarY
Customization/Extensibility
Custom fields for all tablesY
Time to create custom choice fieldY
Allow admins to create new custom tablesY
Enables relationships between tablesY
Time to create new custom table
Allows unlimited number of teams or user groupsY
Allows users to belong to more than one TeamY
Supports Field Level User SecurityY
Selected Features Siebel CRM Solutions
Email Management
Supports creation of outgoing HTML emailsY
Supports scheduled email reports to any usersY
Provides reports in HTML formatY
Provides reports as graphical chartsY
Provides reports as spreadsheetsY
Business Rules and Workflow
Provides GUI interface for creating Escalation business rulesY
Business rules trigger automatic changes to dataY
Supports creation of custom workflowsY
Provides graphical drag and drop workflow editorN
Language Support
Available in multiple languagesY
Provides double byte languages supportN
Supports multiple concurrent language displaysY
Selected Features Siebel CRM Solutions
Customer Support and Helpdesk Functions
Supports custom ticket type creationY
Provides full text search by word and phraseY
Can show tickets submitted by particular company or individualY
Supports complex Boolean searchesY
Can save and reuse custom searchesY
Supports Multiple Work ShiftsY
Allows multiple files to be attached to a ticketY
Can search text in attached filesN
Maximum field size for text fieldsunlimited
Allows data to be sorted on any combination of fieldsY
Allows creation of custom views by usersY
End User Access
Allows end users to login and submit tickets onlineY
Enables end users to review their own ticketsY
Selected Features Siebel CRM Solutions
Can prohibit end users from seeing others' ticketsY
Supports company-level athentication for viewing ticketsN
Includes searchable FAQ interfaceY
FAQs from customer-submitted ticketsY
Supports anonymous access to FAQ and ticket submissionY
Email Integration
Creates tickets from incoming e-mailY
Sends automatic responsesY
Supports ticket update by emailN
Supports automatic emails for resolved ticketsY
Can automatically notify staff via emailsY
Can notify staff via pagerY
Sales Automation
Online presentations to multiple viewersY
Has separate tables for Prospects and CustomersY
Selected Features Siebel CRM Solutions
Supports creation of different "User Types"Y
Provides easy way to convert Prospects to CustomersY
Supports off-line clientY
Collects leads through online self-registrationY
Marketing Campaigns
Supports html email campaign to all users of a particular typeY
Supports personalized mass emailY
Supports mass emailsY
Permits tracking of email campaigns resultsY
Reports with response rates in text and graphical formatsY
Pricing/Implementation
Pricing for purchase of the software 
Base license price 
Support cost 
Upgrade Cost 
Selected Features Siebel CRM Solutions
Full implementation and customization cost 
Pricing for ASP service 
Discounts for non-profit organizations 
Discounts for Government organizations 
Source code 
Provides on-site installation/customization services 
Price for on-site installation/customization services 
Provides on-site training 
Price for on-site training(per day) 
Time to train staff 
Time to train admins 
Deployment time for full production use 
Money-back satisfaction guarantee "No questions asked" 
Typical cost over 3 years for a 20 person organization.51400
Selected Features Siebel CRM Solutions

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